3i Solutions is an IT services firm led by CEO Elvis Smakaj, managing enterprise SAP environments for clients in banking, government, and regulated industries across Albania and Italy. Tight SLAs. High-stakes relationships. The kind of environment where a dropped follow-up to a government authority isn't a minor inconvenience — it's a relationship and compliance risk.

Elvis agreed to let us connect their business mailbox to AEGIS to answer one question with real data: does anything actually slip through?

The smallest safe footprint

We connected [email protected] through a Microsoft Entra application-only credential — read-only, scoped by RBAC to that single inbox. No send permission. No write access. No ability to act on their behalf in any way.

For a firm whose clients include banks and government bodies, that boundary isn't a limitation. It's exactly why the pilot was possible.

What the vigilance loop found

AEGIS read the mailbox, analysed both inbound and outbound threads, and ranked them by what it assessed as most likely to represent an owed, unresolved action.

It surfaced a catch: an outbound thread to an Albanian government certification authority had gone quiet. A reply had been owed. No alarm had gone off. The thread had simply drifted below the waterline — the kind of quiet miss that, across many parallel client engagements, is exactly what a lean expert team stops tracking.

AEGIS flagged it — and showed its source. The reviewer could see the exact thread it was reasoning from before deciding anything. Not "trust us." See for yourself, then decide.

The catch without the source is a suggestion. The catch with the source is something a person can evaluate and act on.

The discipline that makes it real

Three things distinguish what AEGIS did from a notification or keyword filter:

  • Every catch traces to its source. The reviewer sees exactly what AEGIS saw and why — before deciding anything.
  • Nothing moves without human approval. AEGIS surfaces and waits. A catch becomes a resolved action only when a person decides it should.
  • Honesty over polish. The catch was real and correctly sourced. We told Elvis directly where the system was still sharpening — the recency logic that surfaced an older thread ahead of more recent ones. That honesty is what let us build the fix: a stale-outbound-commitment detector now runs as a dedicated first-class tier, tuned for the shape of miss that actually costs professional services firms.

What comes next

The pilot is active and expanding. Next step: a 3i team member in the seat, reviewing catches in their own words for a working week, so the vigilance loop can learn what this firm — in this market, with these clients — considers worth acting on.

When a concrete outcome lands, we'll ask Elvis for one specific sentence.

→ Read the full story in the blog
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